"Technology" has an aura about it. It's believed that technology must be complicated, complex and costly. But it doesn't have to be. In the textile rental industry, Radio Frequency Identification (RFID) is one those innovations that can revolutionize the industry through its simplicity.
William Hermanns, owner of W.H. Linen Rental, Clifton, NJ, believes technology can greatly improve his operations. The industrial engineer has constantly upgraded his plant since joining the company in 1967. But every time Hermanns and W.H. Linen contemplate an upgrade, he always has one demand. "Our philosophy is not to change the way we do business unless there are signifcant benefits," he says. "The technology has to work within our system."